Please go through the following Terms and Conditions that govern the relationship between you (client) and Eve Holidays (P) Limited (hereinafter referred as “The Company”), Registered Company Number 179950 and Nepal Government Ministry of Tourism License No 2573. Please note that while booking a trip, you are agreeing to be bound by the Terms and Conditions as well as the cancellation policy and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes that may arise during the trip.
2. BOOKING A TRIP
A ‘trip’ refers to any product itinerary or activities that you buy with us including Trekking, Tours, Expeditions, and/or any other adventure and tour programs. Weather the booking deposit is sent through website booking page paying by credit card or by paying by bank transfer in our bank account or pay by cash, once you send booking deposit it is deemed that you have read, understood and agreed to our booking terms and conditions and you agree to abide by it.
Your booking is considered a confirmed booking only when the booking deposit sent by you is shown in our bank account and you receive the booking confirmation email from us. After receiving the final payment, this contract between the Company and the Client comes into existence.
3. PAYMENT METHODS:
We accept payments through following methods:
Payment via wire/bank transfer
Payment by credit cards
Bank charges while making payment by bank transfer and credit cards is your responsibility.
4. DEPOSIT REQUIREMENT
You can make a booking by choosing to deposit 25% of the trip cost at the time of booking the trip. In case you are unable to take the tour on the pre-booked date due to what so ever reason, we give you the flexibility to adjust the pre-paid 25% in any of the tour you book in future or you can transfer your deposit to any one you know.
5. FINAL PAYMENT
FOR NEPAL TRIPS: Final payment for trekking, tours, climbing, expedition or any kind of trips in Nepal can be made when you arrive here, before trip starts.
FOR TRIPS IN COUNTRIES OTHER THAN NEPAL: Final payment has to be made at least 30 days before trip departure.
6. TRIP CANCELLATION BY THE CLIENT
Any cancellation by a Client must be made in writing and acknowledged by the Company. The date on which the request to cancel is received by the Company will determine the cancellation charge applicable. The cancellation charges are expressed hereafter as a percentage of the total amount paid.
FOR NEPAL TRIPS:
Cancellation less than 29 to 15 days before trip departure – 50% is refunded.
Cancellation within 15 days of trip departure – your payment becomes non-refundable and non-adjustable
FOR TRIPS IN COUNTRIES OTHER THAN NEPAL: Cancellation within 30 days of trip departure – your payment becomes non-refundable and non-adjustable
[The Client is strongly advised to take out cancellation insurance at the time of making the booking.
Please note that no any refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilized]
7. TRIP CANCELLATION BY THE COMPANY
Eve Holidays reserves the right to cancel any trip, including a guaranteed trip, prior to departure due to reasons beyond its control (i.e. due to natural disasters, flight cancellation, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather condition etc.). If the Company has to cancel a departure, you are entitled to take an alternative trip of the same value. You will have to pay the difference amount, if the tour you take is of higher value. However, there will be no refund, if you choose not to take another tour.
8. TRIP AMMENDMENT
FOR NEPAL TRIPS:
If the booking amendment request is received by Eve Holidays 15 days or more prior to your original trip departure, the company will make the necessary amendment without any additional charges.
In case you wish to make amendments within 15 days of the trip departure, the cost of amendment will apply depending upon the company’s arrangements with other parties such as hotels, guest houses, ground operators or airlines.
FOR TRIPS IN COUNTRIES OTHER THAN NEPAL: Any amendment is accepted before 30 days of original trip departure date. Within 30 days of trip departure, no amendments are accepted.
9. MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS
The Company must be notified in writing at the time of booking of any medical conditions, physically challenged conditions or any other mental and/or physical condition which may affect fitness to travel and or any medical condition. Failure to notify the Company may result in the client being refused travel. Failure to notify the Company of any such condition that results in cancellation will result in 100% cancellation fees to the Client.
Some trips may be unsuitable for Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Client’s responsibility to check prior to booking. The Company is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Clients special requests including dietary, but such requests do not form part of the Contract and therefore the Company is not liable for not providing these requests.
Medical facilities vary from country to country and the Company makes no representations and gives no warranties in relation to the standard of such treatment.
10. TRAVEL INSURANCE
Adequate and valid travel insurance is compulsory for all travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. The Company also recommends it covers trip cancellation, curtailment and loss of luggage and personal effects. You must carry proof of insurance with you and produce it if reasonably requested by the company employees. The company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund, if you are unable to provide proof of insurance when requested.
11. FLIGHT CANCELLATION/DELAYS AND CHANGES IN THE ITINERARY
Please note that mountain adventures are always unpredictable. Bad weather in mountain regions can cause flight delays and cancellations. This can happen even in the best season. In case of delayed domestic flights, the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make an alternative arrangement such as Helicopter flight to avoid flight delays, we will help make arrangements but all additional cost would be your responsibility.
Moreover, Eve Holidays does not accept any responsibility for costs incurred as a result of missed international flight, but would assist to make alternative arrangements wherever possible. Please also note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.
12. VISA & PASSPORT
You must carry a valid passport and have obtained the appropriate visas when traveling with Eve Holidays. Please ensure your passport is valid for 6 months beyond the duration of the trip. Nepal Visa is available on arrival in Nepal. For Tibet & Bhutan, the company can make necessary arrangements upon request.
It is your responsibility to ensure that you are in possession of the correct visas for the countries you are traveling to. Eve Holidays cannot accept responsibility if you are refused entry to a country or places because you lack the correct visa documentation.
13. SERVICES MISSED OR UNUSED
There will be no discounts or money refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc., late arrival on the tour, or premature departure either voluntarily or involuntarily.
14. UPDATING OF TERMS AND CONDITIONS
The Company reserves the right to update and amend these terms and conditions at any time. It is the responsibility of the Client to keep updated with any changes. The current version of terms and conditions will always be found on the website www.eveholidays.com and will be the terms referred to in any dispute.